i.unifi.my is the official website from unifi, users can browse with confidence!
According to a message from unifi, users can click on the i.unifi.my URL in the SMS when they receive an SMS from an official unifi channel. unifi will contact users through numbers such as 66555 and 24339.
In addition, since last year, Unifi has been promising its subscribers that if they receive a complaint of disconnection, it will be resolved within 24 hours or a rebate of RM50 will be given.
In order to provide a better user experience, unifi has launched EasyFix self-service, which allows users to try to resolve the problem by themselves through EasyFix. If the problem cannot be solved through EasyFix, users can seek help through customer service.
If unifi is unable to resolve the problem within 24 hours, then a bill rebate of RM50 will be given. This commitment is limited to subscribers with 100Mbps or above fiber optic network packages and is limited to internet failure and downtime situations only, excluding other performance related issues for now. unifi also guarantees the same level of service to all subscribers, including 30Mbps subscribers and unifi Air subscribers.
The 24-hour period is calculated from the moment unifi receives a complaint from a user. If unifi is unable to resolve the problem within 24 hours, unifi will give the subscriber RM50 rebate on the bill. The subscriber will be notified via SMS and myunifi APP.
To redeem the RM50 rebate, users must go to the myunifi APP and click on Account, then click on the 24hours Restoration Guarantee banner and then click on Claim. Note! The RM50 bill rebate is only valid for 30 days, you must claim it within 30 days or it will automatically expire.
