Shopee Xpress has gradually replaced other courier companies such as Pos Malaysia, J&T, Ninja Van and many more.
When Shopee first entered online shopping market, it used Pos Malaysia as its preferred delivery service. At that time, Pos Malaysia’s delivery service was criticised and consumers were blasting Pos Malaysia for its poor delivery service.
Shopee then started to use J&T Express to replace Pos Malaysia and the service from J&T Express was not as good as it should have been and consumers started to criticise J&T Express. Now Shopee is gradually switching from J&T to Shopee Xpress.
Shopee Xpress is Shopee’s own courier mailing service with over 500 locations in several states in West Malaysia, but no locations in East Malaysia yet.
The quality of service is even worse than other courier companies, and many users can be seen criticising the service on the Shopee Facebook page. Consumers are starting to miss the previous Pos Malaysia and J&T.
