Here I really recommend Unifi’s WiFi, which is really no problem to use! But when there’s a problem with the WiFi, the solutions they give are really helpful!
When there is a problem with the network, don’t just restart WiFi with a sigh of relief! Here to show you in 2 conditions, we can do the corresponding method!
[Situation 1] When there is a technical problem with Unifi WiFi, you can first use the Easyfix function in the MyunifiApp mobile application to run self troubleshooting (self troubleshooting).
With this tool, we can check if the network has performance failures and fix them instantly.
If the network problem cannot be solved by this Easyfix, the application will automatically create a trouble ticket for us, so we don’t have to bother calling customer service anymore! Once a trouble ticket is created, a Unifi professional will contact us to schedule a date and time to come and fix the problem! We can also use the service tracker in the app to track the progress of the service and know which technician will come to the house at what time!
Here’s the kicker, Unifi guarantees to restore our internet service within 24 hours, otherwise we will be reimbursed RM50 in the MyunifiApp app!
[Situation 2]: Unifi will notify you of any impending network problems that may cause disconnection so that you can be prepared and provide you with recovery options!
Unifi will send you a notification message via WhatsApp/SMS or via MyunifiApp mobile application to inform you of the impending service failure.
You can accept the recovery option and then follow up with the technician via the service tracker in the app to fix the network in real time ~ Unifi guarantees to fix the network problem within 24 hours or you will be compensated with RM50 rebate on your bill!
When it comes to Unifi, many people may not understand that they actually have these “guarantees”, apps and services! You should really make use of them!
First of all, if you are a Unifi user, you can really download their official app – MyunifiApp, which allows you to easily manage your account, pay your bill, upgrade your package, get help, detect network problems, and more! It’s easy to check your WiFi network link with your fingertips!
If you are a Unifi business customer, you can contact a certified Unifi Business consultant and let them give you a business solution for your network link related needs!
In addition, Unifi’s Unifi Elite is a team of internet elites who can provide WiFi assessment and consultation to enhance our customers’ Unifi network experience, which also includes improving your internet speed!
But my favorite guarantee is the one that restores internet availability within 24 hours after creating a network trouble ticket! Otherwise, you will be compensated with RM50 rebate in the application! This is a really sincere way to solve the problem and compensate!
Unifi is very generous and very generous, not afraid that you will use it and not like it, only that you will not try it!
