Recently, many netizens shared their experiences on receiving damaged parcels or parcels lost. This caused others feel worried about their own package’s safety. What if it’s really unfortunate of you to receive a damaged package?
According to Sin Chew Daily : “If you received damaged package, the customer must report it to the seller and the logistics company immediately. If the problem cannot be resolved, the client may attach relevant documents and evidence to the consumer tribunal for compensation. Once it is proved that the seller or logistics company caused the damaged and negligence, the arbitral tribunal will instruct the relevant unit to make compensation.”
In another way, let me teach you step by step on how to request compensation for damaged package from Shopee seller!
How to request for a refund/compensation from Shopee seller:
Step 1: Make sure you have the following status.
– You can check the status of the package online and request a refund from the Shopee seller immediately if the item is shown to be damaged.
– Once received your package, you should check of any incomplete products (quantity or missing accessories), incorrect products (wrong size, wrong color, different products) or products with physical damage (dents, scratches, broken), etc.
– Packages ordered are late or not received.
Step 2: Request for a refund from Shopee.
– Click on “My Order” in Shopee, select “Return and Refund”, attach and fill in the relevant information required. (select reason of refund, upload a photo proof of the damage, describe the details of the damage, select return and refund/refund only, enter the amount you want to refund), and click “Submit”.
Step 3: Once submitted, you can contact the seller and ask the seller to approve your refund request.
– If you have not received a response from the seller for three days after filing your application, you can apply again
– If the seller offers you a proposal, you may choose to “dismiss the case”, “request” another offer or “accept” their offer.
Step 4: Return damaged items to Shopee Sellers.
– If you received a damaged package, you can ask Shopee Customer Service if you need to return the package to Shopee.
Step 5: The successful refund amount will be remitted directly to your ShopeePay.
