Have you been vaccinated and MySejahtera still doesn’t have an electronic vaccine certificate? The Ministry of Health will tell you how to solve this problem.
Many of you are still facing the problem of having completed your vaccinations but not getting an electronic vaccine certificate from MySejahtera.
First of all, you must make sure that the ID number and name registered in MySejahtera are your real ID number and name. If there is a discrepancy between your ID number and your real name on MySejahtera, then you will not be able to obtain an electronic vaccine certificate.
Next you need to make sure that you are not registered under someone else’s Dependent. Previously, the Ministry of Health allowed people to register their dependents for vaccinations, so many people still have their electronic vaccine certificates in their dependents’ MySejahtera. You can ask your family to remove your name from MySejahtera Dependent and then log in to your MySejahtera again.
If you are still having problems with MySejahtera not having an electronic vaccine certificate, you can open MySejahtera and go to Helpdesk. email and then submit your inquiry. Your query will be reviewed by the relevant authorities in a short time.
