Did you know that every Touch ‘n Go Card is only valid for 10 years?
According to the news issued by Touch ‘n Go, each Touch ‘n Go Card is only valid for 10 years. You can check the expiration date on the back of the Touch ‘n Go Card.
If you find that your Touch ‘n Go Card is about to expire, you can request a refund 30 days before the expiration date. There are 2 ways to request a refund, which is to go directly to the Touch ‘n Go Hub at NU Sentral to get a new card, or directly through the MyTouchnGo Portal.
Attention! Requesting a refund using the MyTouchnGo Portal is limited to those who have previously registered online. The balance of the old card will be transferred to the new card.
In addition, all Touch ‘n Go Cards that have not been used for 12 consecutive months will not be re-activated. All Touch ‘n Go Cards must be transacted or topped up at least once in a 12-month period to avoid a freeze on the Touch ‘n Go Card, a policy designed to remind users to be responsible with their cards. This policy is to remind users to take responsibility for their cards and to prevent too many Touch ‘n Go cards from becoming inactive.
How to request a refund through MyTouchnGo Portal
Step 1: Browse to https://www.touchngo.com.my/erefund/Step1.aspx.
Step 2: Key in your Card Serial Number (MFG No) and your IC No
Step 3: Select E-Wallet as Refund Payment Method
