KKM published ten frequently encountered questions on MySejahtera, and answered the questions of users one by one.
MySejahtera 10 FAQs:
1. I have not been diagnosed, why does my status become a “confirmed case”?
–You may mistakenly upload your negative test results under “Option F”. “Option F” is an option to report all positive results.
–If your test result is negative, please report it through “Option G”. “Option G” is “I want to update my test report. The user can select “positive”, “negative” or “invalid”.
2. I have never been in contact with a confirmed patient. Why does my status become a “high-risk suspected case”?
–It may be classified as a suspected case according to your previous health assessment filled in Status COVID-19. This status will last for 10 days. You must click on “Things to Complete” and complete the daily self-assessment. If there is no symptom for 10 consecutive days, the status will change to “Low Risk”. Please continue to complete the assessment until the end of 14 days.
–If you accidentally fill in the wrong information, please inform Helpdesk. Select “K”–”I have a question about risk category/health assessment.”. After that, select “A” to re-evaluate the health.
3. What should I do if my status as a confirmed case or close contact has changed, but I can’t fill in the self-assessment form in the “Things to Complete”?
–On the Helpdesk, select “K”–”I have a question about risk category/health assessment.”. Then select “D”–”I didn’t get the health assessment form”.
–If the “to-do” still does not receive the task, you can try to Refresh or uninstall MySejahtera and then download it again.
–For Dependent, only certified accounts can fill in the health assessment form.
4. I should have been in “close contact”. Why did I get “Casual Contact”?
–If you have Check-in in the same place as the confirmed person, you will be in close contact.
Your status will become “close contact” only if you report it in one of the following ways:
A) the confirmed case informs you that you are a close contact.
B) Inform yourself that you are in close contact with “COVID-19 State”.
C) the county health bureau informs you that you are a close contact.
5. How can I update the wrong personal data on MySejahtera? Such as name or ID number.
Select “C” on the Helpdesk, “I want to update my name, ID card/passport number, or close my account.
6. If my MySejahtera e-Cert name or ID card is wrong, how can I change it?
Select “M” on the Helpdesk, “I have finished vaccination, but my vaccination data has not been updated”. Please enter your full name and authenticate in email, select the vaccination amount to be updated, and then enter the vaccination data you want to update.
7. I changed my phone number/lost my mobile phone. How can I change to a new MySejahtera ID?
Select “C” on the Helpdesk, “I want to update my name, ID card/passport number, the user ID or close my account.” After that, select “G”, “I want to close my account”. This process takes 48-72 hours. After receiving the authentication email from MySejahtera, you can register a new account.
8. I have finished isolation, but why is my status still “high risk”?
–If you have no symptoms at all during the isolation period, your status can change to “low risk” after 10 days, but you must continue to fill in the daily health assessment in the “Things to Complete”.
–If you have symptoms within 14 days of isolation, the isolation period will be recalculated from the day you have symptoms until the tenth day.
–If you report symptoms on the 11th–14th day, your status will be changed to “Suspected Case” and remain “High Risk” for another 10 days.
Please fill in the correct answers carefully in the daily health assessment.
9. I have finished vaccination, why haven’t I got the electronic vaccine certificate?
–The vaccination status may not be updated in time at the vaccination centre (PPV).
–select “M” on the Helpdesk, “I have been vaccinated but my vaccination information has not been updated.”. Please enter the full name and authenticate in email, select the vaccination dose to be updated, and then enter the vaccination data you want to update.
–This process takes at least 2 weeks, as it must be verified with the relevant PPV.
10. How can I transfer the vaccine certificate of my dependent to another account?
–The information of the dependent should be deleted in the section “Vaccination in COVID-19”.
–After that, the dependent should register the vaccine in his own account to get the vaccine certificate again.
