According to Proton’s Deputy Chief Executive Officer, Proton is indeed experiencing a shortage of parts, which is causing owners problems with repairs and maintenance, but the situation is not as bad as one might think.
The Deputy CEO of Proton said that the shortage of parts can be attributed to several reasons, the first of which is the MCO implemented last year, and the shortage of manpower faced by suppliers.
The third reason is the shortage of international chip supply and the accumulation of problems caused by last year’s power cuts in China. The severe flooding in China at the end of last year was also one of the reasons for the shortage of parts.
In addition, Proton’s Deputy Chief Executive Officer revealed that many of Proton’s franchised dealers only focus on the sale of new cars, but neglect after-sales service, and are not even willing to spend the cost and time on planning parts inventory. Proton will be communicating and instilling the importance of after-sales service to its dealers.
Proton has set up a working group led by Chief Executive Officer Lee Chun Wing, with weekly reports and meetings to address the shortage of parts and restore consumer confidence in Proton’s after-sales service as soon as possible.
Proton management expects that high demand parts such as Oil Filter and Air Filter can be resolved by April this year, while other parts such as bumpers and bodywork can be resolved within 3 to 6 months.
