The airline suddenly changed the flight but didn’t care that the customer had paid for a specific seat. The service counter guy was more suitable and told the passengers, “Dare to go complaint!”
People said the flight from Miri to Kuching suddenly changed from 8:00 am to 11:00 am 12 hours ago, during Chinese New Year.
“I don’t mind that the flight time changed, but the seat I paid for wasn’t respected because the flight was already full. The men working at the counter had a terrible attitude. They kept saying that it was the management’s decision and that if you had any problems or complaints, you could email them or go to the airline’s website.
The passenger affected was a woman who was very curious about two things. First, she wanted to know if the airline would let customers pay extra to choose their seats. Second, if passengers had to change flights, the issue of paid seats should also be easy to deal with.
She said she had talked with the counter staff, but he still had a terrible attitude, which was fair, and his voice was very loud: “This flight is full so that no one can give you a seat. Suppose you have already paid for your seat. In that case, you can negotiate via email and the company’s website, and the company will give you a refund! We don’t have the right to deal with these problems.”
Even though what the counter staff said was true, the woman said she thought it was “fraudulent” for the airline to deal with the passenger’s problem in that way.
“I’m not happy that the airline couldn’t free up seats for people who had already paid and that it changed seat one to a seat about 20 or so rows back.”
She said she would complain about the problem, and the person behind the counter choked and said, “Dare to complain!”
Later, a stewardess came over to negotiate. After they talked quietly, the counter still moved the woman from the back seat of more than 20 seats to the first row of seats in the economy bin. This minor problem was resolved.
The female passenger said she hoped that the Sarawak Minister of Transport, YB Datuk Lee Kim Shin, and the Federal Minister of Transport, Anthony Loke Siew Fook, would pay attention to this problem and hope to negotiate with the airline. Since similar issues can be handled at the check-in counters, why should the passenger have to send an email to complain?
“Also, by the time the email arrives, the flight in question will have already left or been missed. Since it’s such a small problem, the authorities should let the flight attendants at the counter handle it in any way they want to avoid confusion and trouble.”
