A China tourist recently visited Malaysia. When he checked in at a 5-star hotel, he encountered a hotel front desk staff who did not understand Chinese, resulting in a situation where he could not communicate. Even though he tried to use a translation tool, it was difficult to communicate. Fortunately, they finally managed to check in and checked into the hotel.
However, some Malaysian netizens couldn’t stand it, complaining that “there’s not even one person who can speak Chinese in the 5-star hotel?”
A video was recently circulated on Facebook about a Chinese tourist encountering a front desk staff who did not speak Chinese at a hotel, causing both parties to be quite embarrassed when checking in.
At that time, an Indian female employee was responsible for helping tourists check-in. She communicated with the tourists in English and asked them to hand over their passports. However, the tourists did not understand at all and responded in Chinese, which took a moment for the staff to listen. Senseless.
Upon seeing this, another Malay staff member rushed to the rescue and said in English: “We don’t speak Chinese, don’t speak Chinese to us.”
Fortunately, the Indian female employees were still very enthusiastic and worked hard to communicate with the China tourists using gestures, writing notes, and talking to translation tools, and finally completed the procedures.
China tourists also tried to use the translation tool to ask some questions, such as the check-out time, whether breakfast was provided, and how much the tourist tax was to be paid. However, hotel employees tried to use the translation tool in voice mode, but the information displayed was wrong. The translation tool The “ineffectiveness” also causes both parties to take longer to communicate successfully.
Netizens are confused as to why a 5-star hotel does not even have a staff member who can speak Chinese, and they also question whether Visit Malaysia Year can successfully attract the target number of tourists.
“Visit Malaysia Year? Please invite the government and star hotels to hire more Chinese or hotel front desk staff who understand Chinese?
“Even if there are no Chinese employees, can basic and simple Chinese classes be provided to the front desk staff?”
The netizen said that if government departments are not even ready to provide basic services for communicating in Chinese at the airport, immigration office or hotel, it will only bring shame to Malaysia.
“What’s more, Malaysia is a multi-racial country. It should be prepared in Malay, English, and Chinese so as not to cause an international joke.”
Despite this, some netizens still hold different views, believing that tourists traveling abroad must first understand the local language and have the most basic English communication skills.
“If you really don’t have language talent, please join a tour group. Don’t go on a trip that makes others feel you have been wronged.”
