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EPF reports a four-day system upgrade that will prevent online services starting on November 17.

15/11/2023

Members of the Employees Provident Fund (EPF) will not be able to conduct real-time online transactions from November 17 to November 20, due to a four-day system upgrade. The EPF admitted that the system upgrade “will result in a temporary disruption that will impact members’ ability to access their EPF accounts or conduct online transactions” in a statement posted on its website. It further stated that during the upgrade, the EPF Contact Management Centre will also experience a brief outage. According to the statement from EPF, “the EPF branches will remain open, however transactions will only be completed after the service adjustment period.” It advised employers and members to schedule their financial requirements well in advance of the service adjustment period and to visit the EPF branch on November 21, the day the system goes live. “After the upgrade, all outstanding requests and transactions will be handled. We understand that this may cause some inconvenience,” the statement continued, stressing that the purpose of the scheduled upgrade is to increase the effectiveness of IT while bolstering long-term system resilience.

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