AirPods Pro Global Recall Program ! Get a new one for free! Check to see if yours are affected!
Some Airpods Pro manufactured before October 2020 are subject to a worldwide recall due to quality issues and can be exchanged for a new one for free!
Step 1: Browse the [AirPods Pro Service Program for Sound Issues] webpage
Step 2: Select a country (Malaysia)
Step 3: Click find an Apple Authorized Service Provider
Step 4: Select a nearby Authorized Service Center and schedule an appointment
Step 5: Fill in your personal information and AirPods Pro information to submit
*Free replacement for affected AirPods Pro, but not including the headphone case
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Affected AirPods Pro may experience one or more of the following conditions.
-Popping sounds or static noise that increases in noisy environments, while exercising, or during calls
-Active noise cancellation does not work properly, such as missing bass effects, or increased background sounds (such as street noise or airplane noise)
