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According to the Q3 2022 airport survey, KLIA and Langkawi are the best in the world.

30/11/2022

KLIA and LGK are the best airport in the world.

KL International Airport (KLIA) and Langkawi International Airport (LGK) retained their positions as the world’s best airports in the third quarter, receiving perfect scores of 5.00 in the Airport Service Quality (ASQ) survey (Q3 2022).

Malaysia Airports Holdings Bhd (MAHB) announced today that both airports ranked first in the second quarter of 2022.

KLIA shared the achievement in the category of over 40 million passengers per annum (mppa) with eight other airports in Q3. LGK was the only airport in its 2-5 mppa category to receive a perfect score in the survey.

The Airports Council International (ACI) ASQ is a global survey that measures overall passenger satisfaction for terminal safety, facilities, services, and cleanliness.

Air travel is recovering more quickly in the second half of the year. With more passengers passing through the airport, it is expected to remove any unnecessary stress from travel by ensuring efficient procedures, well-functioning facilities, and hospitable airport staff.

In October, more airlines resumed service to Malaysia, including KLM Royal Dutch Airlines, All Nippon Airways, and Lion Air, which fly nonstop from Amsterdam, Tokyo-Haneda, and Surabaya to Kuala Lumpur, respectively.

MAHB also witnessed the reintroduction of Cebu Pacific’s Manila-Kota Kinabalu route and AirAsia’s Penang-Denpasar route in Malaysia.

In terms of traffic performance, its Malaysia operations recorded 5.4 million movements in October, with 2.1 million international passengers and 3.3 million domestic passengers, while its Turkiye operations at Istanbul Sabiha Gokcen International Airport (SAW) recorded 2.9 million movements (international: 1.5 million; domestic: 1.4 million).

International traffic increased by 9% at the group’s Malaysian airports and 3% at SAW compared to the previous month. For the second month in a row, MAHB recorded 8.3 million passenger movements, exceeding the 8 million mark.

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