A female driver from Malaysia lodged an anonymous complaint on WeirdKaya, an online media platform, and shared her experience on Xiaohongshu. I couldn’t contain my surprise when she revealed that it was only the third time she had sent her brand-new Axia vehicle for routine maintenance and that the one-time cost had reached RM474.80. “Axia is more expensive than Honda!” I exclaimed.
She didn’t realize that the maintenance cost of her car—which was among the least expensive in Malaysia—was even higher than that of an imported Honda. She consequently believed that the Axia was not at all economical.
She didn’t realize there were multiple strange charges on the bill, including one for a car purifier, until she saw it. This led her to question whether the auto repair shop was trying to con her. “It feels like they’re always trying to charge more and ask customers to trade this for that instead of doing an honest assessment” she said.
Her doubts were reinforced by the addition of a car purifier charge that didn’t seem to be connected. She began to question whether the shop was taking advantage of her ignorance of cars to tack on extra services or inflate the total cost after seeing this unexpected expense. She began to doubt the ethics and integrity of the shop after the entire experience.
She was clearly frustrated as she considered the circumstances. Instead of addressing the real issues with her car, she felt like the auto repair shop was always trying to upsell her and convince her to switch services. She had expected a straightforward and honest assessment of the problems with her car. Her confidence in the store was damaged by this pattern of conduct, which also made her feel as though she was
Her doubts were reinforced by the addition of a car purifier charge that didn’t seem to be connected. She questioned whether the shop was taking advantage of her ignorance of cars because of this unexpected expense.These mysterious charges had damaged her once-found trust in the car repair shop. A sense of betrayal and deceit rose in her, making her question if the very place she had sought out for car help had actually taken advantage of her.
