When applying for a special withdrawal from your provident fund, if the ID number and cell phone number you entered do not match, you will be asked to re-enter the information or answer security questions.
The Employees Provident Fund Board (KWSP) is open for members to apply for EPF withdrawals from now until April 30. Members can withdraw up to RM10,000 from their provident fund.
To ensure the security of the member’s account deposit, KWSP will require the member to enter their cell phone number to obtain the OTP one-time verification code when applying for withdrawal. If the cell phone number entered by the member does not match with the cell phone number recorded in the EPF Board’s database, you will be asked to re-enter the information. You can also choose to answer the security question.
The security questions you need to answer will include whether you have ever applied for a withdrawal in 2021, whether you have ever come to the EPF Board to get your hand stamped in 2021, whether you have ever withdrawn money to pay your mortgage in 2021, whether you have ever registered for i-Suri, etc.
If you successfully answer these questions, then the system will allow you to proceed with your withdrawal application, otherwise your application will be rejected and you will need to try again. Too many errors may result in your EPF account being blocked and you will need to visit your nearest EPF office to apply for unblocking.
Here is the Chinese translation of the questions for you.
1.Sepanjang tempoh 1 Januari 2021 hingga 31 Disember 2021, anda TIDAK PERNAH membuat pengesahan cap ibu jari untuk urusan pengeluaran di pejabat KWSP .
Have not been to the EPF Board for fingerprinting procedures between January 1 and December 31, 2021.
2. adakah anda PERNAH membuat permohonan pengeluaran KWSP secara dalam talian (online) melalui i-Akaun dalam tempoh 1 Januari 2020 hingga 31 Disember 2021?
Has a withdrawal ever been requested through i-Akaun between January 1 and December 31, 2021.
3. anda TIDAK PERNAH membuat permohonan pengeluaran di kaunter KWSP pada tahun 2021.
Not ever apply for withdrawal at the EPF Board counter during 2021.
4. setakat Disember 2021, anda TIDAK PERNAH memohon Pengeluaran Ansuran Bulanan Pinjaman Perumahan.
As of December 2021, no withdrawals have been requested to pay the installments of the mortgage.
5. setakat Disember 2021, anda BELUM mendaftar di dalam skim i-Suri.
Have not participated in the i-Suri program as of December 2021.
6. adakah anda berjaya menghubungi agen panggilan di Pusat Panggilan KWSP untuk mendapatkan perkhidmatan dalam tempoh 1 Januari 2020 hingga 31 Disember 2021?
Has the PF Bureau ever been contacted by phone between January 1, 2020 and December 31, 2021.
7. Adakah anda PERNAH memohon Pengeluaran Membeli/Membina Rumah Pertama dan telah diluluskan (setakat Disember 2021)?
As of December 2021 have you ever applied for a withdrawal to buy a house and the application was approved.
8. pernahkah anda membuat cetakan penyata ahli di kios Pejabat KWSP dalam tempoh 1 Januari 2020 hingga 31 Disember 2021?
Have you ever used the Kiosk Print Statement of the EPF Board between January 1, 2020 and December 31, 2021.
