Nowadays, online shopping has become one of the main choices for consumers, and many people will choose to buy all kinds of goods online. However, online shopping-related complaints and fraud cases are also doubling year by year.
According to the data, from 2020 to February 17 this year, the Ministry of Domestic Trade and Consumer Affairs has received a total of 24,018 fraudulent reports from online and digital platforms, involving an amount of RM21.7 million. And this is only a complaint received by the Ministry of Domestic Trade and Consumer Affairs and does not include reports received by other departments such as the police.
In this regard, the Ministry of Domestic Trade and Consumer Affairs of Malaysia is discussing relevant legal details in order to implement the “E-commerce License” (Lesen E-dagang) as soon as possible to protect the rights of e-commerce and consumers.
The Domestic Trade and Consumer Affairs Minister Datuk Seri Alexander Nanta Linggi said the ministry is in discussions with the Malaysian Digital Economy Corporation (MDEC) and online market players to amend the E-Commerce Act 2006, in line with the National E-Commerce Strategic Roadmap (NeSR). Take more appropriate enforcement actions to monitor the online market.
Once the “e-commerce license” (Lesen E-dagang) is launched, it is expected that all merchants engaged in e-commerce will have to apply for these licenses. E-commerce will be regulated and subject to regulations, and consumers can shop with confidence in the goodwill of e-commerce.
