Maybank has officially launched its cardless withdrawal service many months ago, which means that users can simply scan the QR code of the ATM using the MAE APP and withdraw their money!
This feature is called ATM Cash-out and it means that you no longer need to carry your ATM card with you when you go to an ATM to withdraw money, but only need to carry a mobile phone. Before you can use the ATM Cash-out feature, you need to activate it in the MAE APP.
You can then go to the ATM, open the MAE APP and scan the QR code that appears on the ATM screen, and then perform fingerprint recognition on your phone. The ATM will then start processing your withdrawal and you just need to wait for the process to complete and collect your cash from the ATM.
To protect the security of your deposits, Maybank has also mentioned 7 points to note when using ATM Cash-out on its website.
1. When entering your MAE PIN at the ATM, make sure that no one is standing near you or can see the MAE PIN you enter on your mobile phone.
2. Always make sure you are in front of the ATM at all times when making an ATM withdrawal.
3. Only scan the QR code that appears on the ATM screen and do not scan any other QR code that is affixed to the ATM.
4. You are not required to enter payee details when making an ATM withdrawal. If you are asked to enter payee details, you should stop the transaction immediately.
5. If you do not activate the ATM withdrawal function but receive a one-time verification code for ATM withdrawals, contact your bank immediately.
6. If you do not make an ATM withdrawal but receive an ATM withdrawal transaction message, contact your bank immediately.
7. Ensure that your phone has been activated with PIN, biometric protection etc. to ensure that no one else can use your phone.
